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Durham VA Medical Center

 

Visiting Hours

Business Hours 

Administrative and Clinical operating hours are normally from 8:00 a.m. to 4:30 p.m. Monday through Friday.  These offices are generally closed on Saturday, Sunday and recognized Federal Holidays.  Outpatient Clinic operating hours vary by clinic and specific information about any particular clinical hours may be obtained by calling the Medical Center at (919) 286-0411 or (888) 878-6890. 

Emergency or urgent care is available at all times, 24 hours a day, 7 days a week.

Visiting Hours 

The  VA Medical Center respects the patient’s right to make decisions about his or her care, treatment and services, and to involve the patient’s family in care, treatment and services decisions to the extent permitted by the patient or surrogate decision-maker.  “Family” is defined as a group of two or more persons united by blood, or adoptive, marital, domestic partnership, or other legal ties.  The family may also be a person or persons not legally related to the individual (such as significant other, friend or caregiver) whom the individual considers to be family.  A family member may be the surrogate decision-maker, as defined in VHA Handbook 1004.02, if authorized to make care decisions for the individual, should he or she lose decision-making capacity or choose to delegate decision-making to another.  The Medical Center allows a family member, friend or other individual to be present with the patient for emotional support during the course of stay.  The Medical Center allows for the presence of a support individual of the patient’s choice, unless the individual’s presence infringes on others’ rights or safety, or is medically or therapeutically contraindicated.  The individual may or may not be the patient’s surrogate decision-maker or legally authorized representative.  The Medical Center prohibits discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.

Psychiatry Visiting Hours

The visitation hours on Psychiatry are: 4:00 p.m. through 8:00 p.m., Monday through Friday and 1:00 p.m. through 8:00 p.m., Saturday and Sunday. 

Limited Access 

Limited access to the facility will be maintained during those hours in which the Medical Center is closed to the “PUBLIC” for the transaction of business, administrative processes, normal patient visitation, and all but emergency medical treatment in the Emergency Care Area.  From 8:00 p.m. to 6:00 a.m. all persons other than scheduled duty employees and persons specifically authorized by the Director to be inside the Medical Center will be required to register with Police Service and record their name and address in the Visitors Register, VA Form 10-4793.  Staff physicians, residents and medical students are considered scheduled duty employees and may gain entry by presence of the Duke photo identification badges.

For safety and health reasons, children are defined as any person less than 12 years of age.  Children are discouraged from visiting the inpatient units unless a special circumstance applies.  Children shall be accompanied by a parent or responsible adult at all times within the Medical Center.  Children are not to visit patient’s rooms when the patient is on isolation precautions.  Exceptions for special circumstances can be considered by Infection Control in coordination with Nursing Service.

VA General Visitation Policy

The medical center respects the patient's right to make decisions about his or her care, treatment and services, and to involve the patient's family in care, treatment, and services decisions to the extent permitted by the patient or surrogate decision-maker. "Family" is defined as a group of two or more persons united by blood, or adoptive, martial, domestic partnership, or other legal ties. The family may also be a person or persons not legally related to the individual (such as significant other, friend or caregiver) whom the individual considers to be family. A family member may be the surrogate decision-maker, as defined in VHA Handbook 1004.02, if authorized to make care decisions for the individual, should he or she lose decision-making capacity or choose to delegate decision making to another. The medical center allows a family member, friend or other individual to be present with the patient for emotional support during the course of stay. The medical center allows for the presence of a support individual of the patient's choice, unless the individual's presence infringes on other's rights or safety, or is medically or therapeutically contraindicated. The individual may or may not be the patient's surrogate decision-maker or legally authorized representative. The hospital prohibits discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.