Updated Visitation Guidelines for the Durham VA Health Care System - Durham VA Health Care System
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Durham VA Health Care System

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Updated Visitation Guidelines for the Durham VA Health Care System

November 20, 2020

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This is a very critical time for our country, state, and healthcare system. As you may have seen through the news or media, COVID-19 cases are rising throughout North Carolina and the Nation. As cold weather moves in, everyone will be spending more time indoors, and with the arrival of the holidays we must take steps to slow the spread of COVID-19. It is at times like these that we must pull together and help protect one another by wearing a mask, staying at least 6 feet apart, avoiding crowds, and washing our hands often. The more precautions you take, the more you are protected against COVID-19.    

Likewise, we are taking every precaution to protect Veterans and Staff that come through our doors. However, we highly encourage the use of our telehealth services, which will continue to provide the same great care you have come to expect from the Durham VA Health Care System (DVAHCS). Therefore, due to the rise in COVID-19 cases in the communities we serve, we have made changes to our visitation guidelines based on CDC recommendations and our infectious disease experts to keep you and your loved ones safe.  

Effective immediately, we are limiting visitation to 1 adult support person per patient (was previously 2).

We are also asking all visitors, patients, and staff to be mindful of keeping their masks on at all times.

  • In public areas of the buildings.  
  • In breakrooms where other staff or visitors may congregate
  • In bathrooms
  • When speaking to one another in the hallways
  • In offices where there is more than one person  

Please be advised that our visitation policy may be further adjusted in the event that COVID-19 cases continue to increase. Finally, remember to practice social distancing, to wash your hands for 20 seconds or longer, and to protect yourself and others at all times.  

As always, we are honored to serve you and thank you for choosing the Durham VA Health Care System. 

Updated Durham VA Health Care System Guidelines 

■ All Visitors Wear a mask at all times

Wash your hands/use alcohol hand scrub when you enter the hospital and each time you go in and out of the room 
No in-person visitors are allowed for a Veteran who is COVID-19 Positive or under investigation for COVID-19   
Work with your provider and nurse if you feel you need an exception to these guidelines  
You may have a drink but no eating in the room 
Shower when you get home 
Go straight to the area you are visiting and leave when you are finished

▪Visitors that are not able to follow these guidelines may be asked to leave   

Outpatient Clinics
You may have 1 companion if you need help being transported or receiving medical care   

Emergency Department
You can work with your care team to choose 1 specific visitor   

Hospital Medical/Surgical Wards and ICU
Patients may designate one adult support person for the entire length of the hospitalization
No overnight visitors
No visitors that had a positive COVID-19 screen
A visitors may come for 4 noncontinuous hours each day. The hours must be broken up to allow your family more flexibility and for staff to provide safe care. For example, your visitor can come for 2 hours in the morning and 2 hours in the late afternoon or evening. 
Shared Rooms: Only 1 visitor is allowed in a shared room at one time. Work with your roommates and care team to arrange when your visitor can visit.   

Inpatient Mental Health (PARC) 
    •Visitors must be scheduled with staff 

  • 1 visitor allowed for 45 minutes each day
  • Visitors meet with you in the Dining Room. Work with your Nurse or Supervisor to arrange your visit
  • No overnight visitors 

Community Living Center (CLC)
CLC has specific visitor guidelines
Please check with CLC staff to learn more about these guidelines