Durham VA Health Care System
Become a Patient
Veteran Enrollment Process at the Durham VAMC
To process the 1010EZ application for enrollment, you must bring the following items with you to the Eligibility Office:
1. DD 214 or Discharge Certificate.
2. Veterans Benefit Administration (VBA). Service Connection Award Letter.
3. Social Security Number (SSN) of dependents.
4. State issued identification card; Driver’s License or Identification Card or Veteran Health Identification Card (if applicable).
5. Health Insurance Cards (front and back). This includes all Medicare, American Association of retired Persons (AARP), Blue Cross Blue Shield (BCBS) cards (if applicable).
6. List of current Pharmacy Prescriptions (or current prescription bottle).
• Please contact the Eligibility Office should you have any questions or require assistance with this process.
• The Telephone Number is 919-286-0411 ext.176993 or Toll Free 1-888-878-6890 Extension 6993.
• Eligibility Office is located on the 1st floor of the medical center in sections 1 (Near the Emergency Department).
• Hours of Service are week days, Monday thru Friday, 8:00am to 4:00pm.
• Veterans that would like to fax in the 1010EZ, please fax the signed 1010EZ form to 919-416-5939 along with a copy of your DD-214.
• Veterans that would like to mail in the 1010EZ form, please mail the form to:
Durham Veterans Affairs Medical Center
508 Fulton St.
Durham, NC 27705
Veterans and visitors may park in the front parking lot or behind the hospital in the parking garage.
If you are unable to attend one of our Health Education and Enrollment events, we will be glad to send you an enrollment packet which includes the Application for Health Benefits 10-10EZ and a self-addressed envelope to mail back to the VA with a copy of your Certificate of Release or Discharge from Active Duty DD Form 214 (DD214).
To receive local VA health care services from the Durham VA Medical Center, please contact Patricia Pridgen in the Rural Health Initiative Office toll-free at (888) 878-6890, extension 173255 or (919) 286-0411 extension 173255. Veterans, Service members, and family members can learn about VA benefits at www.va.gov/myVA
If you served in the active military, naval or air service and are separated under any condition other than dishonorable, you may qualify for VA health care benefits. Current and former members of the Reserves or National Guard who were called to active duty (other than for training only) by a federal order and completed the full period for which they were called or ordered to active duty may be eligible for VA health care as well.
Minimum Duty Requirements
Most Veterans who enlisted after September 7, 1980, or entered active duty after October 16, 1981, must have served 24 continuous months or the full period for which they were called to active duty in order to be eligible. This minimum duty requirement may not apply to Veterans who were discharged for a disability incurred or aggravated in the line of duty, were discharged for a hardship or received an “early out.” Since there are a number of other exceptions to the minimum duty requirements, VA encourages all Veterans to apply in order to determine their enrollment eligibility.
Veterans Health Benefits Handbook
VA produces a personalized “Veterans Health Benefits Handbook” for each Veteran enrolled in the VA health care system. The handbook provides a current and accurate description of VA health care benefits and services. Your handbook will be tailored specifically to you with personal identifying information, and should be safeguarded as you would any other sensitive personal document.
The “Veterans Health Benefits Handbook” includes:
- Eligibility and health care benefits,
- Contact information for your preferred facility,
- Information regarding copayment responsibilities,
- Instructions on how to schedule appointments,
- Guidelines to communicate treatment needs,
- Patient rights,
- Ways to obtain copies of medical records and
- Other important information.
You will receive your personalized handbook via U.S. mail; therefore, you should have a current address on file with VA. Handbooks are mailed based on Priority Group, beginning with Priority Group 1 and ending with Priority Group 8. For more information, go to www.va.gov/healthbenefits/vhbh. You may also call VA toll-free at 1-877-222-VETS (8387) if you need to update your address or receive more information.
Health Care Benefits Overview
VA publishes the "Health Care Benefits Overview" booklet, which provides general information and frequently asked questions about VA’s medical benefits package available for all enrollees, and other information such as eligibility for enrollment.
The publication is available and can be downloaded at https://www.va.gov/healthbenefits/resources/epublications.asp.
We encourage you to refer to it whenever you have questions about your eligibility for specific health care benefits. More information is available at the following resources: