Appointments - Durham VA Health Care System
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Durham VA Health Care System

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Schedule a VA Appointment

There are many ways for Veterans to make health care appointments.

  • If you don’t have VA health care benefits, you can apply now. Apply for VA health care.
  • If you’re having a medical emergency, please call 911 or call the Veterans Crisis Line at 1-800-273-8255, then press 1.

Schedule an Appointment

By Phone

Follow the instructions on this page on how to make an appointment by phone at this facility.


VA now offers online appointment scheduling for some appointments. We hope to expand the number of VA facilities and types of appointments in the future.

If you have VA health care benefits, you can schedule your VA primary care appointments online if you:

With your online account, you’ll also be able to:

  • Track the status of requests
  • Send messages about requested appointments
  • Get notifications about appointments
  • Cancel appointments
Schedule a VA appointment online.

Upgrade your Existing Accounts

VA Community Care
For local Care In The Community questions for the Durham VA Health Care System and its community clinics call 919-286-6899.

Urgent Care Information

Locate the nearest VA-approved Urgent Care. Urgent Cares provide easy access to quality health care for the times when your primary care physician’s offices are closed.

Veterans must have been seen in the VA system or by a VA community care provider within the last 24 months in order to use this benefit. If a Veteran arrives at an urgent care network location and has any difficulty receiving care, they can call 1-866‑620‑2071 to receive assistance Learn more HERE.

Make or Cancel Appointment

To make or cancel an appointment, please call the Medical Center at (919) 286-0411 or toll free at 1-888-878-6890 and enter the extension you wish to contact from the list below.

Patient Aligned Care Teams (PACT)

  • Clinic Hours
    • 8:00 am – 4:30 pm
    • Monday – Friday, except on Federal Holidays
  • PACT - 1F Clinics - 1-919-416-8092
  • PACT - Women's Health Clinic - 1-919-416-8091
  • PACT - 1D Prime Clinic - 1-919-416-8090  
  • PACT - Hillandale I  - 1-919-383-6107 
  • PACT - Raleigh I  - 1-919-212-0129 
  • PACT - Raleigh II - 1-899-6259 ext. 1000
  • PACT - Raleigh III - 1-919-755-2620
  • PACT - Greenville - 1-252-830-2149 
  • PACT – Morehead City - 1-252-240-2349

Durham VA Medical Center Main Phone Listing

Outpatient Clinics and Services   Please dial 919-286-0411 then the extension found below. The Durham VA Health Care System now uses six digit extensions. You must first dial "17" then the four digit extension. (ex. 171234)

  • Anti-Coagulation  ext. 175703  1st floor, C-wing
  • Audiology  ext. 176961  3rd floor, D-wing
  • Beneficiary Travel  ext. 176236/176237  F1100
  • Cardiology  ext. 175540/176942/176975  3rd floor, A-wing
  • Chaplain Service   ext. 176596 For a direct line to a chaplain please call 919-286-6867 3rd floor, C-wing
  • Compensation and Pension  6006  1st floor, F-wing
  • Dental  ext. 176960  1st floor, B-wing
  • Dermatology  ext. 177196  8th floor, B-wing
  • Diabetes Education  ext. 176145  5th floor, B-wing
  • Ear, Nose & Throat ext. 176363  1st floor, B-wing
  • EEG/Epilepsy ext. 177207  10th floor, B-wing
  • Eligibility ext. 176993  F1103
  • Emergency Department ext. 176304  1st floor, F-wing
  • EMG ext. 176943  10th floor, B-wing
  • Endocrine  ext. 174110  1st Floor - 1C
  • Eye Clinic  ext. 178075  Ground floor, FG-234
  • Fee Basis  ext. 176899  Hillandale 2
  • Geriatric Primary Care  ext. 176932  3rd floor, N3003
  • GI/ Gastroenterology  ext. 176945  Ground floor, FG-344
  • Hematology ext. 174110  1st floor, C-wing
  • Homeless Program/Social Work  ex. 177065  5th floor, B5013
  • Home Based Primary Care  919 416-5988 
  • Liver Clinic/Hepatitis Clinic ext. 176945  
  • Mental Health Clinic (FG133)  ext. 176073/176074  Call for appointment location
  • MIRECC  ext. 176154  Call for appointment location
  • MyHealtheVet ext. 176813  D1003
  • Neurodiagnostic Clinic ext. 176943  Call for appointment location
  • Neurology  ext. 176943  Call for appointment location
  • Neurosurgery  ext. 177010  5th floor, A5008
  • Nutrition Clinic/MOVE  ext. 178034  Call for appointment location
  • Occupational Therapy  ext. 176874  2nd floor, B-wing, Room 2010
  • OEF/ OIF  ext. 177645  A1027
  • Optical Shop  ext. 177785  Ground Floor, FG136
  • Orthopedics  ext. 175498/176248/176249/717113  5th floor, Room A5008
  • Pain Clinic  ext. 176585/177661  4th floor, A-wing
  • Pharmacy  ext. 172700  WACO Pharmacy Customer Care
  • Physical Therapy  ext. 176874  2nd floor, B-wing
  • Plastic Surgery  ext 175277  1st floor, B-wing
  • Podiatry  5611  8th floor, A-wing
  • Patient Aligned Care Teams (PACT)     
  • PACT- Prime (1D)  919-416-8090  
  • PACT- Women's Health (F-wing)  919-416-8091  
  • PACT- 1F Clinic  919-416-8092  
  • PACT - Hillandale  919-383-6107
  • PACT - Raleigh  919-212-0129
  • PACT - Greenville  252-830-2149
  • PACT - Moreheade City  252-240-2349
  • Prosthetics  ext. 175013  2nd floor, B-wing
  • Psychiatry Emergency Care  ext. 175418  
  • Psychology  ext. 176934  Call for appointment location (2D)
  • Psychosocial Rehab and Recovery Clinic (PRRC)  ext. 177514  Hillandale 2
  • PTSD  ext. 177977  Call for appointment location
  • Pulmonary  ext. 176946  5th floor, A-wing
  • Radiation Oncology  ext. 176996  Go to basement
  • Radiology Scheduling  ext. 174930
  • Radiology (CT) 3rd floor, F-wing, F3141
  • Radiology (MRI) Ground Floor, F-wing, FG164 
  • Radiology (Nuclear Medicine) 3rd floor, F-wing, F3141
  • Radiology (Ultrasound), F-wing, F3141
  • Radiology (ABI, Fluoro, DEXA), F-wing, F3141
  • Recreation Therapy  ext. 176874  2nd floor, B-wing
  • Release of Information  6200  136D
  • Renal  ext. 176949  3B, B3032
  • Rheumatology  ext. 174111  1st floor, C-wing
  • Sleep Apnea/CPAP Clinic  ext. 175686  10th floor, B-wing
  • Sleep Study Clinic  ext. 172183/174612
  • Spinal Cord Injury  ext. 176874  2nd floor, B-wing
  • Substance Abuse  ext. 177483  Call for appointment location (Hillandale II)
  • Thoracic Surgery  ext. 177109  8th floor, B-wing
  • Urgent Care (Questions Only) 919-286-6899 or email at: If a Veteran arrives at an urgent care network location and has any difficulty receiving care, they can call 866‑620‑2071 to receive assistance.
  • Urology  ext. 176729/175277  5th floor, D-wing
  • Vascular Radiology  ext. 175028  3rd floor, F-wing
  • Vascular Surgery  ext.175282  1st floor, Area E
  • Women’s Health-Gynecology and Specialty Care ext. 178091  1st floor, F-wing
  • Women’s Health-Primary Care  ext. 178091  1st floor, F-wing

Clinics located off the main campus

  • Hillandale Road Clinic I  (919) 383-6107
  • Hillandale Road Clinic II  (919) 286-0411 ext. 177483
  • Greenville HCC  (252) 830-2149
  • Morehead City CBOC  (252) 240-2349
  • Raleigh CBOC  (919) 212-0129
  • Raleigh II Clinic  (919) 899-6259 - ext. 1000
  • Raleigh III Clinic (919) 755-2620


Information to Help You Decide about Where to Receive Your Care

VA has a regularly updated Access to Care website that provides useful information that can help you to decide the best VA location for you to receive your care. Before making an appointment, you can find out the following information for a VA location:

  • Wait times for primary care, mental health, and some of the commonest specialties
  • If same day services are available in primary care and mental health
  • If Telehealth is available in primary care and mental health
  • If it has an emergency room
  • Facility contact information
  • Veteran satisfaction scores
  • Quality information comparing each VA and local area non-VA healthcare facilities

VA is committed to give Veterans the access to care they need, when they need it. When you’re planning your care at VA, you can rely on us to give you the information you need to make informed health care decisions.