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Durham VA Health Care System

 

Current Operating Status

Situation Update

As of Thursday, October 11, 2018 11:57 AM EDT

Hurricane Hotline Numbers:

  • Veteran Hurricane Hotline Number: 1-800-507-4571
  • Employee Disaster Hotline Number: 1-866-233-0152
  • VBA Hotline Number: 1-800-827-1000
  • Pharmacy Customer Care 1-866-400-1243

Below is the plan for operating status of our sites of care:

  • All Durham VA Health Care System sites of care are fully operational.
  • Veterans can call 919-286-0411 to reschedule appointments cancelled due to Hurricane Florence. For updates: https://www.facebook.com/VADurham. Please call 211 or 1-888-892-1162 for info about shelters or food assistance.

What should I do if I am displaced due to Hurricane Florence and need prescription refills?

  • First, call either your local VA pharmacy or the national pharmacy call center at 1-866-400-1243 to understand your options.
  • Another possibility is, if safe, go to your VA pharmacy or the nearest VA facility for assistance.
  • If accessing VA resources is not a safe option, VA’s emergency pharmacy contract through Heritage Health Solutions may be able to assist you during this emergency only. You must have an active refill and your prescription cannot be a controlled substance.

    Follow the below directions during the hours of operation for Heritage Health Solutions: Monday-Friday 8 a.m. -10 p.m. and Saturday 11 a.m.-4 p.m. EST.

    1) During Heritage Health Solutions hours, please bring your prescription bottle, your VA ID card, driver’s license, and the phone number for Heritage Health Solutions (1-866-265-0124) to any major chain retail pharmacy, such as Walgreens, Walmart, CVS, or a large chain grocery store.

    2) Tell the pharmacist your situation and ask them to contact Heritage Health Solutions (1-866-265-0124) to see if you are eligible to fill your prescription under the state emergency relief program.

    3) The retail pharmacy and Heritage Health Solutions will determine your eligibility and resolve any billing issues.                                                                                                                                                                                                                                                                                                                             4) If, you are denied for any reason, please call 1-866-400-1243 for the pharmacy care line.

Urgent Community Appointments

Please call 919-286-0411 for assistance if you have questions about an urgent Care in the Community appointment, such as dialysis, and are unable to get there.

Check our FaceBook page, https://www.facebook.com/VADurham, for updates. 

For shelter information please call 211 or 1-888-892-1162. For website information for shelters and other emergency info go to www.ncdps.gov and drivenc.gov.  Also, download the ReadyNC app for up to date info. #ncwx #veteransinfo #HurricaneFlorence

Facility Status

Parent Facility
Durham VA Medical Center Normal Hours
All Durham VA Health Care System sites of care are fully operational.
Community Based Outpatient Clinics
Hillandale Road (Durham) Normal Hours
All Durham VA Health Care System sites of care are fully operational.
Raleigh, NC Normal Hours
All Durham VA Health Care System sites of care are fully operational.
Greenville, NC Normal Hours
All Durham VA Health Care System sites of care are fully operational.
Morehead City, NC Normal Hours
All Durham VA Health Care System sites of care are fully operational.

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: 1-888-878-6890
  • Change Your Appointment: 919-286-0411 or
    1-888-878-6890
    (option 2)
  • Media Inquiries: 919-286-6986
  • National Veterans Helpline: 1-800-507-4571
  • Patient Locator: 919-286-0411 or
    1-888-878-6890
  • Pharmacy Refill: 919-286-0411 or
    1-888-878-6890
  • Staff Locator: Not Available
  • Telephone Care: 919-286-0411 or
    1-888-878-6890
All Durham VA Health Care System sites of care are fully operational.

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