Contact the Durham VA Health Care System - Durham VA Health Care System
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Durham VA Health Care System

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Contact the Durham VA Health Care System

Durham VA Health Care System offers a variety of health services to meet the needs of our nation's Veterans. For additional contact information you may also view our phone directory or A to Z List of Services. For Telecommunications Device for the Deaf (TDD) services, Dial 711.

There are many ways for Veterans to make appointments.

If you don’t have VA health care benefits, you can apply now. Apply for VA health care.
If you’re having a medical emergency, please call 911 or call the Veterans Crisis Line at 1-800-273-8255, then press 1 
VA now offers online appointment scheduling for some appointments. We hope to expand the number of VA facilities and types of appointments in the future. 
Follow the instructions on this page on how to make an appointment by phone at this facility.

Schedule an Appointment

Schedule your appointment with a VA medical facility that accepts online scheduling, and
Veterans can schedule an appointment through a My HealtheVet Premium account or DS Logon Premium account (used for eBenefits and milConnect)

With your online account, you’ll also be able to:

Track the status of requests 2. Send messages about requested appointments 3. Get notifications about appointments 4. Cancel appointments

Schedule a VA appointment online 
Upgrade your MyHealtheVet account to premium. Upgrade your DS Logon account to premium. Locate the nearest VA-approved Urgent Care. Urgent Cares provide easy access to quality health care for the times when your primary care physician’s offices are closed.

Make or Cancel an Appointment

To make or cancel an appointment, please call the Medical Center at (919) 286-0411 or toll free at 1-888-878-6890 and enter the extension you wish to contact from the list below. 
Veterans must have been seen in the VA system or by a VA community care provider within the last 24 months in order to use this benefit.
If a Veteran arrives at an urgent care network location and has any difficulty receiving care, they can call 1-866‑620‑2071 to receive assistance Learn more HERE. 
VA Community Care For local Care In The Community questions for the Durham VA Health Care System and its community clinics call 919-286-6899. Urgent Care Information

Primary Care and Specialty Clinics

Clinic Hours: 8:00 am – 4:30 pm - Monday – Friday, except on Federal Holidays

Patient Aligned Care Teams

PACT – 1D Clinic: 919-416-8092
PACT – Women's Health Clinic: 919-416-8091
PACT – PRIME Clinic at Hillandale 1:  919-416-8090
PACT – Hillandale-1 Clinic: 919-383-6107 
PACT – Raleigh-1 CBOC: 919-212-0129 
PACT – Raleigh-3 CBOC: 919-755-2620
PACT – Clayton Clinic: 919-416-8010 
PACT – Greenville HCC: 252-830-2149
PACT – Morehead City CBOC: 252-240-2349


Outpatient Clinics and Services: Please dial 919-286-0411 then the extension found below. The Durham VA Health Care System now uses six digit extensions. You must first dial "17" then the four digit extension. (ex. 171234)

A
Anticoagulation Clinic at the Durham VAMC: ext. 17-5703, 1D PRIME clinic  
Anticoagulation Clinic, Greenville HCC : 252-830-2149 ext. 14-3376 
Anticoagulation Clinic, Morehead City CBOC: 252-240-2349  ext. 15-3431 
Anticoagulation Clinic, Raleigh 1, Raleigh 3, Clayton: 919-755-2620 ext. 16-2741
Audiology: ext. 176961  3rd floor, D-wing

B
Beneficiary Travel:  ext. 176236/176237  F1100

C
Cardiac Surgery (Durham VA Medical Center, 1st Floor, Area B): ext. 177114
Cardiology:  ext. 175540/176942/176975  3rd floor, A-wing
Chaplain Service: ext. 176596 (For a direct line to a chaplain please call 919-286-6867 3rd floor, C-wing)
Compensation and Pension: ext. 176006  1st floor, F-wing

D
Dental: ext. 176960  1st floor, B-wing
Dermatology:  ext. 177196  8th floor, B-wing
Diabetes Education:  ext. 176145  5th floor, B-wing

E
Ear, Nose & Throat: ext. 176363  1st floor, B-wing
EEG/Epilepsy: ext. 177207  10th floor, B-wing
Eligibility: ext. 176993  F1103
Emergency Department: ext. 176304  1st floor, F-wing
EMG: ext. 176943  10th floor, B-wing
Endocrine:  ext. 174110  1st Floor - 1C
Eye Clinic:  ext. 178075  Ground floor, FG-234

F
Fee Basis:  ext. 176899  Hillandale 2

G
Geriatric Primary Care:  ext. 176932  3rd floor, N3003
GI/ Gastroenterology:  ext. 176945  Ground floor, FG-344

H
Hematology: ext. 176944  1st floor, C-wing
Homeless Program/Social Work:  ex. 177065  5th floor, B5013
Home Based Primary Care:  919 416-5988 

L
Liver Clinic/Hepatitis Clinic: ext. 176945  

M
Mental Health Clinic:  ext. 176073/176074  Call for appointment location
MIRECC: ext. 176154  Call for appointment location
MyHealtheVet: ext. 176813  D1003

N
Neurodiagnostic Clinic: ext. 176943  Call for appointment location
Neurology:  ext. 176943  Call for appointment location
Neurosurgery:  ext. 177010  5th floor, A5008
Nutrition Clinic/MOVE:  ext. 178034  Call for appointment location

O
Occupational Therapy:  ext. 176874  2nd floor, B-wing, Room 2010 
OEF/ OIF:  ext. 177645  A1027 
Optical Shop:  ext. 177785  Ground Floor, FG136 
Orthopedics:  ext. 175498/176248/176249/717113  5th floor, Room A5008 

P
Pain Clinic:  ext. 176585/177661  4th floor, A-wing 
Pharmacy:  ext. 172700  WACO Pharmacy Customer Care 
Physical Therapy:  ext. 176874  2nd floor, B-wing 
Plastic Surgery:  ext 175277  1st floor, B-wing 
Podiatry:  5611  8th floor, A-wing 
Prosthetics:  ext. 175013  2nd floor, B-wing 
Psychiatry Emergency Care:  ext. 175418  
Psychology:  ext. 176934  Call for appointment location (2D) 
Psychosocial Rehab and Recovery Clinic (PRRC): ext. 177514  Hillandale 2 
PTSD:  ext. 177977  (Call for appointment location) 
Pulmonary:  ext. 176946  5th floor, A-wing 

R
Radiation Oncology: ext. 176996  Go to basement using green elevators 
Radiology Scheduling:  ext. 174930                                   
Recreation Therapy:  ext. 176874  2nd floor, B-wing
Release of Information:  6200  136D
Renal:  ext. 176949  3B, B3032
Rheumatology:  ext. 174111  1st floor, C-wing 

S
Sleep Apnea/CPAP Clinic:  ext. 175686  10th floor, B-wing
Sleep Study Clinic:  ext. 172183/174612
Spinal Cord Injury:  ext. 176874  2nd floor, B-wing
Substance Abuse:  ext. 177483  Call for appointment location (Hillandale II) 

T
Thoracic Surgery:  ext. 177109  8th floor, B-wing 

U
Urgent Care (Questions Only): 919-286-6899 or email at: MISSIONACTDURHAMVAHCS@va.gov If a Veteran arrives at an urgent care network location and has any difficulty receiving care, they can call 866‑620‑2071 to receive assistance.
Urology:  ext. 176729/175277  5th floor, D-wing

V
Vascular Radiology:  ext. 175028  3rd floor, F-wing 
Vascular Surgery:  ext.175282  1st floor, Area E 

W
Women’s Health-Gynecology and Specialty Care: ext. 178091  1st floor, F-wing 
Women’s Health-Primary Care:  ext. 178091  1st floor, F-wing nformation to Help You Decide about Where to Receive Your CareBefore making an appointment, you can find out the following information for a VA location:    

Clinics located off the main campus PACT – PRIME Clinic at Hillandale-1:  919-416-8090 

Information to Help You Decide about Where to Receive Your Care

VA has a regularly updated Access to Care website that provides useful information that can help you to decide the best VA location for you to receive your care.

Before making an appointment, you can find out the following information for a VA location:  

  1. Wait times for primary care, mental health, and some of the most common specialties  
  2. If same day services are available in primary care and mental health    
  3. If Telehealth is available in primary care and mental health
  4. If a VA Medical Facility has an emergency room  
  5. Facility contact information    
  6. Veteran satisfaction scores  
  7. Quality information comparing each VA and local area non-VA healthcare facilities 

VA is committed to give Veterans the access to care they need, when they need it. When you’re planning your care at VA, you can rely on us to give you the information you need to make informed health care decisions.


     

    Contacting a Patient

    If you come to visit a patient, please see our maps for directions and parking locations. You may also wish to review our visiting hours and policies page.

    If you would like to send a card, gift or flowers to a patient, the mailing address is:

    Patient Name (Patient Room Number)
    c/o Durham VA Health Care System, Medical Center
    508 Fulton Street
    Durham, North Carolina 27705

    Phone: (919) 286-0411
    Toll-Free: (888) 878-6890

    For the location of an inpatient or their phone number, dial the Medical Center at (919) 286-0411 or 1-888-878-6890 then enter  the patient's phone number or dial 0 for assistance.

    OEF/OIF Veteran Contact Information

    The VA can provide you with health care and benefits assistance if you have served in a recent theatre of combat operations.  

    If you are a recently discharged veteran with service in a theater of combat operations, VA can provide you with free medical care for five years from your discharge from active duty for conditions possibly related to your service, regardless of your income status:

     

    For more information contact: 

    Susan Watkins, MSW, CSW, LCSW
    Program Manager OOO  Transition Care Management
    (919) 286-0411, Ext. 177476 or 177645   
    or Toll-Free (888) 878-6890 Ext. 177040       

    Judi Bonami
    OEF/OIF Clinic
    (919) 286-0411, Ext. 177645
    or Toll-Free (888) 878-6890, Ext. 177645/177476  

    Shelton M. Faircloth
    Transition Patient Advocate
    (919) 286-0411 Ext. 175952
    or Toll-Free (888) 878-6890 

    Schedule an Appointment

    To schedule an appointment, please contact us at any of the numbers listed on our appointments page, or visit My HealtheVet.

    Patient Representative

    If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient representatives. Their contact information is available on our customer service page.

    Former Prisoners of War

    Our Former Prisoners of War Advocate can provide special assistance to former POWs. Contact Dennis Mott at 919-286-0411, Ext. 177974.

    Compensation and Pension

    To speak with someone in compensation and pension, call the Medical Center at (919) 286-0411 Ext. 176006  (or 1-888-878-6890, Ext. 176006).

    Release of Information

    If you need to get information from your medical records, please contact our Release of Information Office.

    Inquiry Routing and Information System

    VA has established an inquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.

    News Media

    All Media should contact the Public Affairs Officer at (919) 286-6930 during normal operating hours or (919) 370--0040 after business hours. 

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