Durham VA Health Care System
VA Video Connect
Thank you for allowing us to be your choice for your medical and clinical care. Your trust in our ability and expertise is valuable and we are grateful for the opportunity to serve you.
As you are aware, many of our services have converted to telehealth due to COVID-19 (Coronavirus). As our doors are open for emergent and urgent needs and surgeries, we are presenting several options to meet with your primary and specialty doctors through telehealth. To reduce the spread or infection of COVID-19, we have converted to telehealth options (virtual visits) instead of face-to-face visits.
Below are some instructions on how to set up an appointment for a virtual visit, along with some recommendations to get the most out of your telehealth appointment.
1. The first step to a successful virtual visit is to talk with your VA health care team about using VA Video Connect.
VA Video Connect is very secure and provides confidentiality between the doctor and the Veteran.
2. Next, you will need to test your computer to ensure it is compatible for telehealth visits through VA Video Connect.
- For Android mobile device users: visit the VA Video Connect test site
- For iOS (IPhone or IPad) mobile device users: visit the VA Video Connect test site
VA Video Connect works on the following browsers on desktop, laptop, tablets that have an internet connection
and a web camera. No application download is required.
- Google Chrome version 61 and later (64-bit only)
- Mozilla Firefox version 60 ESR and later
- Microsoft Edge version 41 and later (including Edge Chromium)
- Opera version 53 and later
- Apple Safari version 11.1 and later on macOS
- Apple Safari on iOS 11.2 and later
3. Then you will need to download the VA Video Connect app from the VA App store.
Apple IPhone/IPad users should go to the Apple Store to download the VA Video Connect app.
Once an appointment is scheduled, you will receive an email notification with the date and time of the appointment.
The VA Video Connect link to your virtual visit will be included in the email also.
4. Choose a quiet, private place with good lighting.
Be sure to have any questions or paperwork ready to discuss with your doctor.
Also, have your medication available and accessible, in case the doctor needs to discuss or review medicines.
Take notes and ask questions if anything is not clear.
If you have T-Mobile, Verizon, Sprint (now owned by T-Mobile), or SafeLink for your mobile device provider, the data charges for Veterans using VA Video Connect have been waived.
Thank you for assisting us in the fight against COVID-19 (Coronavirus). Our goal is to ensure the safety of every Veteran, Staff Member, and their families. Your willingness to use our telehealth options, rather than coming into to the medical center, has made a significant impact on our ability to slow the spread of the Coronavirus.
As always, we look forward to serving you and thank you trusting the Durham VA Health Care System with your medical needs.