The Durham VA Medical Center pharmacy processes over 2500 prescriptions daily. Many of these prescriptions are filled by the Central Mailout Pharmacy (CMOP). Prescriptions may be refilled by phone, mail or the Internet.
Learn about our Pharmacy Residency Program.
Automated Refill Line - (919) 286-0411 or Toll Free: 1-888-878-6890:
If you are using the automated refill line, all refills should be ordered at least ten days prior to when the refill is due to insure prompt processing and delivery time.
Prescriptions may also be filled online using the VA’s My HealtheVet Program. You will need a user ID and password to log in. If you do not have one, you can easily get one by creating your own personal profile.
All veterans are encouraged to refill their prescriptions by phone or Internet. Because of our patient workload, prescriptions cannot be refilled at the main VAMC pharmacy window.
Please visit My HealtheVet for information about any prescriptions you may be taking.
Monday - Friday 8:15 a.m. - 6:30 p.m.
Open 24 hours a day, 7 days a week, 365 days a year.
Monday - Friday 8:00 a.m. - 4:30 p.m.*
*All of the above services, except for the inpatient pharmacy, are closed on all federal holidays.
MyHealtheVet (MHV) is a web-based portal.
Prescription refills are the most requested feature by our Veteran MHV Users and with the In-Person Authentication (IPA) process now guaranteeing secure user access to more medication information will be provided. Instead of the prescription number only for refills, IPA will release the actual names of the medications in a secure environment that will make reordering safer and simpler. Seeing the names of medications requires release of information, with the patient signing a Release of Information (ROI) consent form after security/privacy training. Later in 2007, MHV users will be able to view portions of their electronic medical record, like labs; view appointments and co-pay balances; and give access to all or portions of their medical record to family members or other designee.
IPA is the latest enhancement to MHV. The first step in the IPA process is to register for MHV access and be identified as a MHV user. You can do this by going to www.myhealth.va.gov. You will set up your own individual account, with a User ID and Password. You will have access to “Quick Links” that will allow Veterans to log Emergency contacts, refill medications on-line, seek medication information and a lot more. Once you have completed the IPA process, your MHV account will look a little different.
Patients can receive the on-line training through the MHV web-site at home or at MHV computer stations located in the Durham VA Medical Center. The privacy and security training consist of viewing a video, agreeing to a privacy statement, and completing a MHV Special Consent and Participation Form. The form can be downloaded from a computer or a copy is made available at the ROI office.
There is a one-time validation process required: The MHV user must go to a local VA facility’s ROI office, read and sign the consent form, acknowledge the viewing the video, and present government identification, like a Veteran Identification Card (VIC) Card or valid driver’s license and the user must appear in person for this process.
Once the MHV user is authenticated, the names of the medications are immediately released for viewing.
The Durham VA Medical Center provides technical support and assistance to veterans with the IPA process. As of February 21, 2007, the In-Person Authentication process that requires Release of Information support cannot be completed in the Community Based Outpatient Clinics (CBOC’s). However, the patient education component is available in all four CBOCs with administrative approval to place computers for training. ROI capability is under review. We will keep you posted on when the entire IPA process can be accomplished in the CBOCs.
If you have any questions, please call Lori Evanochick, MHV Point of contact at 919-286-6813 or 919-286-0411, extension 6813.