Durham VA Medical Center strives to always provide the highest quality of care to the veterans of our nation who call Durham home. We recognize there may be times when a patient or family member has an issue which requires our attention. Because the best time to let us know of any concern or question is at the time it happens — so we can resolve it as quickly as possible — we have established several programs to assist you.

Service Partners

No matter which service you visit when you come to the Durham VA Medical Center, you will always be able to find one of our many service partners. The service partner can address and resolve your concern at the point of contact.

Patient Representatives

The Durham VA Medical Center has highly-skilled patient representatives who can help you with your concerns in a timely manner.  

The Patient Representatives —

• serve as liaisons between patients and the medical center
• act on the patient's behalf
• help patients understand their rights and responsibilities

Our patient representatives are located in the Main Hospital Bulding, 1st floor, Room C1009.

Patient Feedback Tools

We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.

Star Treatment Boxes

Your feedback about the care and services you receive while in the medical center provides us an opportunity to make changes and improvements. There are 'STAR Treatment' boxes with comment cards located throughout the medical center for you to express a concern, make a suggestion, or give a compliment.

Quickcards

During your stay, you may receive a 'quickcard'. This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving.

You may answer your quickcard anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.