Contacting a Patient

If you come to visit a patient, please see our maps for directionsand parking locations. You may also wish to review our visiting hours and policiespage.

If you would like to send a card, gift or flowers to a patient, the mailing address is:

Patient Name (Patient Room Number)
c/o Durham VA Medical Center
508 Fulton Street
Durham, North Carolina 27705

Phone: (919) 286-0411
Fax: (919) 286-6825 
Toll-Free: (888) 878-6890

For the location of an inpatient or their phone number, dial the Medical Center at (919) 286-0411(or 1-888-878-6890), and press key 1 if you know the patients phone number or dial 0 for assistance.

Telephone Care

Please contact our telephone care line if you need medical advice, have a question about your medication, or need to schedule a non-urgent appointment. Your location determines which number to use. 

• Within Durham County calling area: (919) 286-0411.
• Outside of the Durham VA Medical Center calling area:
  Toll-free 1-888-878-6890.

OEF/OIF Veteran Contact Information

The VA can provide you with health care and benefits assistance if you have served in a recent theatre of combat operations.

If you are a recently discharged veteran with service in a theater of combat operations, VA can provide you with free medical care for two years from your discharge from active duty for conditions possibly related to your service, regardless of your income status:

For more information contact:

Paul Fitzgerald

Health Administration Service

(919) 286-0411, extension 5901

Or Toll-Free (888) 878-6890, extension 5901

Susan Watkins, MSW, CSW

Case Manager

(919) 286-0411, extension 7040

Or Toll-Free (888) 878-6890, extension 7040

Jerry Corbett

Transition Patient Advocate

(919) 286-0411, extension 5059

Room Number B10022

Schedule an Appointment

To schedule an appointment, please contact us at any of the numbers listed on our appointments page, or visit My HealtheVet.

Patient Representative

If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient representatives. Their contact information is available on our customer service page.

Compensation and Pension

To speak with someone in compensation and pension, call the Medical Center at (919)286-0411 Ext.  (or 1-888-878-6890, Ext. 6904/5102.

Release of Information

If you need to get information from your medical records, please contact our Release of Information Office.

Inquiry Routing and Information System

VA has established an inquiry routing and information systemwhich provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.

News Media

All Media should contact the Public Affairs Officer at (919) 286-6986 during normal operating hours.  If unavailable, the alternate Public Affairs Officer may be contacted at (919) 416-5938.  After normal operating hours, the Public Affairs Officer may be reached at (919) 201-5402, and the alternate at (919) 697-6939.

Webmaster

To report problems with this website, please contact the Webmanager.